HELP CENTER

Help Center

From logging in to viewing your creation results, find the most common answers first.

Effective Date: October 30, 2026 Applicable to Web and Android AppApp Package Name: ai.lingframe.app

Get started

in Product home page Select a feature or template. After logging in, the Web and Android App use the same account system; you can enter your account through your email password or the Google login provided on the page.

If you are logged in but cannot see your work, please first confirm that your current email address is consistent with the account used when creating, and then open "My Creations".

Image and video creation

image-to-video supports single or dual image input; AI generated images can only use text, or reference images can be added. AI dress-up and body editing upload corresponding materials according to page requirements, then select parameters and submit. The web version does not provide the face-changing function.

Before uploading an image, please confirm that the actual content of the file is consistent with the extension, and meets the format and size requirements listed on the function page. You should own the material or have permission to use it.

Model used

The function page will display the specific model name of the currently selected route; the task record at the time of submission shall prevail. The model is configured by the backend and may be adjusted with feature updates.

  • Fast image-to-video: PixVerse V6 (Model Identification v6).
  • Advanced image-to-video: Grok Video 1.5 (model identification grok-video-1.5, accessed via Duomi API).
  • Text-generated images, reference images generated images, AI dressing and body editing: GPT-Image 2.5 Flare (model identification gpt-image-2.5-flare, accessed via Duomi API).
  • Picture and video templates: The generated route bound to the template and the model displayed in the generated task record shall prevail, which may be different from the default route above.

Duomi is the name of the access service provider, not the name of the model, nor does it mean that all models are developed by Duomi. The selected model may change due to availability or background configuration; please check the current model prompt on the function page before submitting.

View works

After submitting the task, you can my creation View processing status. After completion, click on the work to enlarge it to view, download or share it in its original proportions. When the generation fails, the page will display the reason for the failure and the credits processing results.

Some older upstream temporary files may be invalid; if a completed work cannot be opened, please include the task number in your feedback.

credits & SUBSCRIPTION

The current credits is displayed in the upper right corner of the product site. Android App purchases are processed through Google Play; prices, currencies, and available items are subject to the actual checkout page. For cancellations, no-shows and refunds, please see Refund Policy and Processing Methods。

get help

No need to log in to use Contact us Submit creation, credits, account issues or content and copyright reports; you can also send email directly to lingframeai@gmail.com. Please attach the task number and description of the phenomenon. Do not submit passwords or complete payment information.

If you have any objection to the content processing result, please select "Content and Copyright Report" at the same entrance and indicate the original task number, processing result and reason for review. To delete your account, please use Dedicated application page;For data processing methods, see privacy policy。

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