LingFrame AIScope of application and operators
This policy applies to the LingFrame AI website ( lingframeai.com ), Android App (package name ai.lingframe.app ) and related accounts, AI image and video generation, templates, credits, subscription and support services provided by LingFrame AI, collectively referred to as the "Services".
This service is operated by the LingFrame AI developer/publisher listed on the Google Play Store page. In this article, "we" or "us" refers to the operator. The website includes product introduction, policy display and web creation functions; after logging in to the web product, you can create using an account that is interoperable with the app.
Data we process
| Account and identity information | Email, internal user ID, encrypted password credentials, login method, session information; when signing in with Google, Google-verified account ID and email are also processed. We will not obtain your Google password. |
|---|---|
| Create content | prompt, photos or reference drawings, template selections, generation parameters, and AI-generated pictures or videos, task status and failure reasons that you actively submit. Please do not upload content that you do not have legal rights to process. |
| Transactions and Equity | The order number, product/SKU, subscription or credits type, currency, region, amount, order status, credits and membership validity period returned by Google Play or the web payment platform. The complete bank card number is processed by the payment platform and is not received or saved by us. |
| Usage and diagnostic information | Page or feature visits, template selection, login method, build result status, app language, device and network-related diagnostic information, IP address, security logs, and crash/performance information. When Firebase is enabled, its SDK may collect analytics data such as device or app instance identification. |
| Support information | The email address, problem category, description, processing status and time you submitted in the app feedback or deletion request form on this page. |
We obtain the above data mainly from your direct submission, the normal operation of the App and website, Google login, Google Play or Web payment transaction verification, and the results of tasks performed by entrusted service providers. This policy is publicly readable before registering or logging in.
App permissions and local data
Android Apps use Internet and Network Status permissions to log in, read templates, upload assets of your choice, and get generated results; on Android 9 and earlier, saving your work may use legacy external storage write permissions. Newer systems save files through the system media interface.
The current app does not apply for precise location, address book, text message, call history, microphone or background camera permissions. Photos you actively select through the system selector are processed only to the extent necessary to complete the creation you initiated, preserve the record, or provide the results.
The login token is encrypted and saved on the device using a key supported by Android Keystore; the App's boot completion status, language and other preferences may also be saved locally on the device. Uninstalling an app usually clears this local data but does not automatically delete the server account.
Data usage purpose
- Create and protect accounts, authenticate logins, restore sessions and respond to password resets;
- Upload input materials, perform AI generation, return results and display creation records;
- Verify purchases on Google Play or Web payment platforms, issue memberships or credits, handle cancellation and refund status;
- Conduct content security checks to prevent fraud, abuse, attacks and Terms of Service violations;
- Analyze whether core functions are normal, troubleshoot failures, and improve product experience;
- Handle feedback, account deletion requests, disputes, and obligations that must be fulfilled in accordance with the law.
To the extent required by applicable law, we process data based on the performance of our service contract with you, your consent, the protection of the legitimate interests of the service and users, and compliance with legal obligations. Your withdrawal of consent will not affect the lawfulness of the processing before its withdrawal.
shelf life
Account information and creation records are usually saved during the duration of the account; input materials, prompt, task records and generated results will be saved during the period required to complete creation, provide historical records, content security and troubleshooting. Upstream AI service providers and cloud service providers may retain restricted copies according to their security, anti-abuse and backup cycles.
After the account is deleted, we will delete or de-identify the data associated with the account; however, transaction records, security audits, dispute evidence, and restricted copies in backups may continue to be retained for a necessary period due to taxation, refunds, fraud prevention, security, or other legal obligations, and will be deleted or irreversibly anonymized after the expiration of the period.
Account and data deletion
You can enter in the Android App "My → Settings → Delete account" Complete authentication and initiate deletion. If the account still has ongoing tasks, unprocessed purchase rights, or records that need to be verified, the App will guide you to get assistance through feedback; canceling the Google Play subscription must be done in Google Play at the same time. Deleting the LingFrame AI account itself will not automatically cancel the store subscription.
If you have uninstalled the app, can't log in, or would like to submit a request from the web, you can use the form below. We will first verify the account ownership before deleting or de-identifying the account and associated content; except for data that must be retained according to law. This will usually be completed or you will be notified of progress within 30 days of receipt of a verifiable request.
Web account deletion request
This entrance is applicable to LingFrame AI Android App and the same account system. Submitting a request will not immediately disclose or automatically delete the data, and staff will complete identity verification first.
Your rights and choices
Depending on the laws applicable in your region, you may have the right to request access to, rectification, copying, deletion or restriction of processing of personal data, to object to specific processing, to withdraw consent, or to lodge a complaint with the competent data protection authority. We may request reasonable information to verify identity and protect account security.
You can manage your account, content creation and feedback in the App or the Web; you can manage App permissions in the Android system settings; Android purchases are managed on Google Play, and Web subscriptions are managed on the Web account or the corresponding payment platform; you can also exercise the right to delete through the deletion portal on this page.
Security and cross-border processing
We reduce risk using measures such as HTTPS, access control, token digest or device-side encryption, permission isolation, log masking, backups, and vendor key isolation. However, there is no absolute security in Internet transmission and storage, and we cannot guarantee that a security incident will never occur in any system.
Because cloud infrastructure, Google services, and AI model providers may be located in different countries, your data may be processed outside of your location. We will take contractual, security or other reasonable protective measures in accordance with applicable law.
Protection of minors
LingFrame AI is not intended for children under the age of 13, nor does it allow people who have not reached the age of consent for digital services in their region to create their own accounts. Minors should use the services with the consent and guidance of their guardians. We do not knowingly collect personal data from children; if we discover this is the case, we will take reasonable steps to delete it.
Policy Updates and Contact
When product capabilities, third-party services, or legal requirements change, we may update this policy and indicate the new effective date at the top of the page. Major changes will be notified through in-app prompts or other reasonable means.
Privacy, data rights, or account deletion issues can be resolved through the login-free Web contact us Submit, or send an email to lingframeai@gmail.com;Account deletion can also be done using the above Web account deletion request entrance. App users can also "My → Settings → Feedback" Submit in.
This policy is intended to accurately describe current product data practices and is not a substitute for jurisdiction-specific legal advice.