Refund policy

Purchase channels

Subscriptions and credits products within the Android App are purchased through Google Play Billing. Actual prices, currencies, taxes, renewal cycles and regional availability are subject to the Google Play checkout interface. The web payment channel is not yet open; the current web price display does not constitute a payable order.

Google Play refund

To request a refund for a Google Play order, use the Google account used at the time of purchase, find the order in your Google Play purchase history and select "Report a problem," or use Official Google Play refund help. Eligibility for a refund is subject to the Google Play Rules, the circumstances of your purchase, and applicable law.

If the purchase has exceeded the Google Play self-service refund period, or the purchase is successful but the benefits have not been credited, you can Contact us and provide the order number and a description of the issue. Do not send a complete bank card number.

Unsubscribe

Please find LingFrame AI in "Payments & Subscriptions → Subscriptions" on Google Play and cancel auto-renewal. Uninstalling the app or deleting your LingFrame AI account will not automatically cancel your Google Play subscription. Canceling a subscription and applying for a refund of an existing order are two independent operations.

For specific steps, please refer to Google Play subscription management instructions。

Equity not received

First confirm that the App login account is consistent with the LingFrame AI account used when purchasing, and check the Google Play order status. If the order has been completed but credits or membership rights have not been updated, please Contact us Select “Credits and subscriptions” and enter the order number, purchase time and account email. We will check the order and entitlement records.

Tasks with credits

credits may be frozen or deducted when submitting a generation task; tasks that due to system failure and comply with product rules will return the corresponding credits according to the task status. Results that do not meet personal aesthetics do not usually equate to system failure. Please check the task status in "My Creations" and provide the task number when giving feedback.

This page is related to the subscriptions and credits section of the Terms of Service are applicable together; your consumer rights under applicable law are not limited by this page.